About the Course …

The “Accident/Incident Investigation” course offered by icTc is designed to equip participants with the knowledge and skills necessary to effectively investigate workplace accidents and incidents. Understanding the root causes of these events is critical in preventing future occurrences, ensuring a safer working environment, and maintaining compliance with health and safety regulations. This course covers the entire investigation process, from initial response to reporting and implementing corrective actions.

Target Audience

This course is suitable for safety officers, supervisors, managers, and any personnel responsible for health and safety in the workplace.

It is also beneficial for anyone involved in accident investigation teams or those looking to enhance their understanding of incident investigation processes.

Course Objectives

• • • Understand the Importance of Investigations: Learn why accident and incident investigations are crucial for workplace safety.
    • Learn the Investigation Process: Gain a step-by-step understanding of how to conduct thorough investigations.
    • Identify Root Causes: Develop the ability to identify root causes and contributing factors to incidents.
    • Implement Corrective Actions: Learn how to recommend and implement effective corrective actions to prevent future incidents.
    • Improve Workplace Safety: Enhance your company’s safety culture through systematic investigation and continuous improvement.
      
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Course Content

1. Introduction to Accident/Incident Investigation

   • Importance of investigating workplace accidents and incidents
   • Legal and regulatory requirements for incident investigation
   • The role of incident investigations in improving workplace safety

2. Types of Incidents to Investigate

   • Differences between accidents, incidents, near misses, and dangerous occurrences
   • Criteria for determining which events require investigation
   • The significance of investigating near misses

3. The Investigation Process

   • Initial response and securing the scene
   • Gathering information (witness statements, physical evidence, documentation)
   • Interview techniques for witnesses and involved parties
   • Techniques for documenting the investigation (photographs, diagrams, notes)

4. Root Cause Analysis

   • Introduction to root cause analysis (RCA)
   • Common tools and techniques for RCA (e.g., the 5 Whys, Fishbone Diagram, Fault Tree Analysis)
   • Identifying direct, indirect, and root causes
   • How to differentiate between symptoms and root causes

5. Developing and Implementing Corrective Actions

   • Principles of effective corrective actions
   • Ensuring corrective actions address root causes
   • Strategies for implementing corrective actions in the workplace
   • Monitoring and evaluating the effectiveness of corrective actions

6. Report Writing

   • Structure of an investigation report
   • Key elements to include in the report (findings, conclusions, recommendations)
   • Techniques for clear and concise report writing
   • Legal considerations and confidentiality issues in reporting

7. Human Factors in Incident Investigation

   • The role of human error in accidents and incidents
   • Understanding cognitive and organisational factors that contribute to incidents
   • Strategies for addressing human factors in investigations

8. Case Studies and Practical Exercises

   • Review of real-life accident/incident cases
   • Group exercises to practice investigation techniques
   • Role-playing scenarios to enhance interviewing and reporting skills

9. Legal and Ethical Considerations

   • Understanding the legal obligations related to accident/incident investigations
   • Maintaining ethical standards and avoiding biases during investigations
   • The importance of confidentiality and privacy in handling investigation data

10. Preventive Measures and Continuous Improvement

    • Using investigation findings to develop preventive measures
    • Promoting a culture of safety and continuous improvement
    • The role of management and leadership in sustaining preventive actions

11. Assessment and Certification

    • Practical assessment to evaluate participants’ investigation skills
    • Written examination to test knowledge of the investigation process
    • Certification upon successful completion of the course
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Benefits of Attending

• Improve Safety Culture: Foster a proactive approach to safety by understanding and addressing the causes of incidents.
• Compliance Assurance: Ensure your organisation meets legal and regulatory requirements for accident/incident investigation.
• Prevent Future Incidents: Learn how to implement effective corrective actions that reduce the likelihood of recurrence.
• Develop Investigation Skills: Gain practical experience in conducting thorough and unbiased investigations.

Why Choose icTc ?

icTc ’s “Accident/Incident Investigation” course is designed to provide participants with a comprehensive understanding of the investigation process. Our expert instructors bring real-world experience and practical insights, ensuring that participants are well-equipped to handle incident investigations in their own organizations. With icTc, you can trust that you are receiving top-quality training that will enhance your safety management practices.